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Implementing ITIL Configuration Management by Larry Klosterboer

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CHAPTER 5. Planning for Data Population

In Chapter 3, “Determining Scope, Span, and Granularity,” we looked at the outline of the Configuration Management Database (CMDB) by understanding scope, span, and granularity. Now it is time to fill in the outline. This chapter helps you plan for the actual population of the CMDB with data from a wide variety of sources.

There are two major steps to populating the CMDB. The first involves getting data from as many places as you can find it. Using data that already exists in some electronic format, such as a database or spreadsheet, is ideal. If you have to physically collect the data through an inventory exercise by deploying a discovery tool of some kind, the cost in terms of resources and schedule time ...

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