Chapter 5Lean Applied to Transactional Settings
Most of what we call management consists of making it difficult for people to get their work done.
Peter Drucker1
Design Processes Lean
Let's start with an analogy; in foundries (casting companies), very hot metal is poured into a mold. Once it cools, the mold is removed. If the company has a perfect mold and a perfect pour, the casting will be virtually perfect. If it is not a good mold, or there is a problem with the pour, the company must hire people and provide equipment to repair, grind, and polish the resulting poor castings. The better the mold and the more “capable” the process, the less need for chipping, grinding, and finishing of the castings. In most ...
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