Chapter 1

The Lean Business Delivery System

The Lean Business Delivery System (LBDS) is an ongoing journey in the pursuit of waste elimination and error reduction. When you finally make the decision to embark on a Lean journey or you decide to restart your Lean journey, you must realize and be willing to admit how little you may actually know about your processes or how to improve those processes. Remember, the problems you have today are the result of changes you, or someone, made in the past and these are the most difficult to change. You must abandon the old way of thinking and doing things, along with the results-based management style. This old reactive management approach adds variation up and down the organization, and results in endless ...

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