Chapter 18

Lean Transactional Processes

Many office personnel, including executives, are convinced Lean is only for manufacturing and will not work, or simply does not apply, in the office environment. However, transactional processes often tend to be more inefficient than manufacturing, and we observe much more over-processing waste in offices than in manufacturing.

Applying Lean tools to transactional processes is the same as in a manufacturing line; however, it is difficult to see this transactional line. The movement of the transactional line is via paper, files, email, texts, scanners, computer reports, workflow tools, in and out of database management and other types of storage systems. The product almost always changes from one type of ...

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