Improve Your Business Communication (Collection)

Chapter Ten. Step #7: Create Credible Interactions

We have explored how effective listening and questioning can help you tap into Secret #3, “The Decision to Suspend Judgment.” The reality is that when we are able to interact in such a way that builds trust and respect, we naturally build personal credibility. We’ll go back to a few examples of individuals who have previously been introduced. We can learn a lot about credible interactions by evaluating a few of their successful techniques.

Interaction Technique: Maximize Your Agreements

Have you ever had a conversation with someone where you ended up more confident of your own thoughts and ideas at the end of the discussion?

This often happens when you are talking with someone who is ...