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Improving Data Warehouse and Business Information Quality: Methods for Reducing Costs and Increasing Profits by Larry P. English

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Contents

Acknowledgments

Introduction

Part One Principles of Information Quality Improvement

Chapter 1 The High Costs of Low-Quality Data

Why Data Warehouses Fail

The Information Quality Crisis

But Our Information Quality Is Not So Bad …

The Incredible Costs of Nonquality Data

Information Quality and the Bottom Line

Why Care about Information Quality?

Chapter 2 Defining Information Quality

What Is Quality?

Quality Is Not …

Quality Is …

What Is Data?

Data

Information

Knowledge

Wisdom

What Is Information Quality?

Inherent Information Quality

Pragmatic Information Quality

Information Quality Defined

“Consistently”

“Meeting”

“Knowledge Worker and End Customer”

“Expectations”

Information Quality Components

Data Definition and Information Architecture Quality

Data Content Quality

Data Presentation Quality

Conclusion

Chapter 3 Applying Quality Management Principles to Information

Customer Focus

Understanding the Market

Customer Satisfaction

Continuous Process Improvement

Create Customer-Focused Product Specifications

Define Processes Across Their Value Chain

Encourage Teamwork

Establish Process-Improvement Processes

Scientific Methods

Statistical Quality Control

Quality Approaches

Deming's 14 Points of Quality

The Juran Trilogy

Ishikawa: Quality Control as a Movement

Kaizen: The Art of Continuous Improvement

Quality Function Deployment

Crosby's Quality Is Free

ISO 9000 and Repeatable Quality

The Baldrige Quality Award

Applying Quality Principles to Information

Information Customer Focus ...

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