Contents
Part One Principles of Information Quality Improvement
Chapter 1 The High Costs of Low-Quality Data
The Information Quality Crisis
But Our Information Quality Is Not So Bad …
The Incredible Costs of Nonquality Data
Information Quality and the Bottom Line
Why Care about Information Quality?
Chapter 2 Defining Information Quality
“Knowledge Worker and End Customer”
Information Quality Components
Data Definition and Information Architecture Quality
Chapter 3 Applying Quality Management Principles to Information
Continuous Process Improvement
Create Customer-Focused Product Specifications
Define Processes Across Their Value Chain
Establish Process-Improvement Processes
Ishikawa: Quality Control as a Movement
Kaizen: The Art of Continuous Improvement
ISO 9000 and Repeatable Quality
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