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Part I: The Need for Cutting Costs and Improving Quality in Healthcare
1 Trends in the Healthcare Industry
The Quality Crisis in Healthcare
Demographics: Financial, Political, Social, and Technological
Other Demographic Considerations
The Pluralistic Healthcare Insurance System
The Cost of Healthcare and Six Sigma
Healthcare Quality and Error Reduction
Why It’s Difficult to Deal with Healthcare Errors
2 Excellence (Benchmarks) and Improvement Challenges in Healthcare System
How Do We Define Quality?
Cost and Quality
Why Is Excellence So Hard?
Not Invented Here
Failure to Invest in Information Technology ...