Inclusive Design for Accessibility

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User Research and Testing for Inclusive Products

By Julianna Rowsell

Inclusive research is an approach to user research that intentionally includes people from groups who are often excluded, especially people with disabilities, neurodivergent folks, and others facing systemic barriers. It ensures that the products we build reflect a wider range of needs, abilities, and lived realities. Inclusive research isn’t just about access; it’s about equity. It questions who gets to shape the tools and systems we all rely on, and who gets left out when we don’t ask. But inclusion isn’t automatic. It requires us to rethink how we design research from the start, who we involve, how we reach them, and what we’re willing to change in response to what we ...