April 2005
Intermediate to advanced
240 pages
4h 36m
English
Content preview from Indispensable: How to Become the Company That Your Customers Can't Live WithoutBecome an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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Chapter 7. Case Study: Gitomer
Gitomer Rocks
In the world in which I live—consulting, training, writing, and speaking—Jeffrey Gitomer is an original. He's a sensation. His organization is the envy of others in the industry. In short, Gitomer and his crew absolutely rock. They are masters of the Five Drivers.
Jeffrey Gitomer is the author of the New York Times best-seller The Sales Bible. He also wrote Customer Satisfaction Is Worthless: Customer Loyalty Is Priceless, The Patterson Principles of Selling, and his latest book, The Little Red Book of Selling. Jeffrey's books have sold more than 500,000 copies worldwide.
Jeffrey delivers seminars, runs annual sales meetings, and conducts training programs on selling and customer loyalty. He has presented an average of 120 seminars a year for the past 10 years. Jeffrey's customers include Coca-Cola, Caterpillar, BMW, Cingular Wireless, Hilton, Enterprise Rent-A-Car, Comcast Cable, Time Warner Cable, Wells Fargo Bank, Blue Cross Blue Shield, Hyatt Hotels, Carlsburg Beer, Wausau Insurance, GlaxoSmithKline, IBM, AT&T, and hundreds of others.
His syndicated column Sales Moves appears in more than 95 business newspapers and is read by more than four million people every week. Jeffrey is the host of Selling Power Live audio magazine, distributed to over 10,000 subscribers worldwide. His three web sites—www.gitomer.com, www.trainone.com, and www.knowsuccess.com—get as many as 5,000 hits a day from readers and seminar attendees. His state-of-the-art ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.