Influence

Chapter 3

We’re all talking but nobody’s listening

Attention is an act of creation. Listening to reply is different from listening to ignite. As the thinker, knowing you will not be interrupted frees you to truly think for yourself.

Nancy Kline (2009) More Time to Think, p. 33.

Outline

This chapter will tell you why listening is one of the most under-rated but important skills of influence and give you practical tips to practise your listening skills.

1. Listening – the hidden skill of influence
2. Are you listening?
3. What neuroscience can teach us about listening
4. The deadly habits of poor listening
5. The power of deep listening
6. Listen out and listen in
7. How can we encourage others to listen?
8. What leaders can learn about the art of listening