Chapter 7
Influence under pressure
I’ve learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel.
Maya Angelou
Outline
This chapter will give you the tools to be influential under pressure and in challenging situations.
How to influence difficult people
We all have to deal with people we find difficult. Sometimes it’s a boss who you feel is preventing you from progressing or who’s critical, sometimes it’s a customer who never seems to be satisfied, or a colleague who feels like a thorn in your side, but managing these challenging relationships is both a test of ...
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