Chapter 10. Enterprise Information Systems

  • Chapter 10 Link Library

  • Quick Look at Chapter 10

  • ERP Gives Under Armour an Edge on Nike

  • 10.1 Enterprise Systems

  • 10.2 Enterprise Resource Planning (ERP) Systems

  • 10.3 Supply Chain Management (SCM) Systems

  • 10.4 Collaborative Planning, Forecasting, and Replenishment (CPFR) Systems

  • 10.5 Customer Relationship Management (CRM) Systems

  • 10.6 Knowledge Management (KM) Systems

  • Business Case: ERP Helps Productivity at Northern Digital Inc.

  • Nonprofit Case: Arbor Day Foundation Implements Constituent Relationship Management System

  • Analysis Using Spreadsheets: Assessing the Value of E-CRM

  • Cases on Companion Site

  • 10.1 West Marine: A CPFR Success Story

  • 10.2 Northrop Grumman Uses KM to Prevent Brain Drain

  • References

Learning Objectives

  • Enterprise Information Systems
  • Enterprise Information Systems
  • Enterprise Information Systems
  • Enterprise Information Systems
  • Enterprise Information Systems
  • Enterprise Information Systems
Enterprise Information Systems

Comparison of top 10 ERP vendors top10erp.org/

ERP ...

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