Information Technology for Management: Improving Strategic and Operational Performance, 8th Edition

Chapter 11. Business Intelligence and Decision Support

• Chapter 11 Link Library

• Quick Look at Chapter 11

• DIRECTV Gets Rave Reviews with Operational BI

• 11.1 Business Intelligence (BI) for Profits and Nonprofits

• 11.2 BI Architecture, Analytics, Reporting, and Data Visualization

• 11.3 Data, Text, and Web Mining

• 11.4 Decision-Making Processes

• 11.5 Decision Support Systems (DSS)

• 11.6 Mobile Intelligence: Convergence of Mobile Computing and BI

• Business Case: BI-Supported Budgeting, Planning, and Control at McNICHOLS

• Nonprofit Case: EuResist Applies Model-Based DSS to HIV Research

• Analysis Using Spreadsheets: Making the Business Case for BI

• Cases on Student Web Site

• 11.1 BudNet BI

• 11.2 Lexmark International Improves Operations with BI

• 11.3 Cigna Uses Business Rules to Support Treatment Request Approval

• References

Learning Objectives

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Business Intelligence Journal businessintel.org/

The Data Warehousing Institute (TDWI) ...