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SECTION I What Is Innovative Change Management (ICM)?
Chapter 1 Introduction to Innovative Change Management
Opening the Door to Change
Change Is Always Personal
Important Definitions Used in This Book
Two Types of ICM
Magnitude of Change Activities
The Status Quo Level
The Four Key ICM Factors
Chapter 2 The AS/IS Environment
Project Change Management Addresses People Problems
That’s Not Fair
The Open-Minded Employee
Chapter 3 Important Background
The Downside to Improvement (Layoffs)
The Future ...
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