1Introduction to Innovative Change Management

You are part of the change parade. You can be the bandleader or you can be the one who sweeps up the horse droppings after the parade has passed. It’s up to you.

H. J. Harrington

We all like to think of ourselves as change masters, but, in truth, we are really change bigots. Everyone in the management supports change. They want to see others change, but when it comes to the managers themselves changing, they are reluctant to move away from their past experiences that have proven to be successful for them. If an organization is going to change, top management must be the first to do so.

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