November 2010
Intermediate to advanced
432 pages
11h 54m
English
book
Innovative Corporate Performance Management: Five Key Principles to Accelerate Results
by Bob Paladino
Content preview from Innovative Corporate Performance Management: Five Key Principles to Accelerate Results
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.
CHAPTER 7
Principle 4: Improve Performance
Major failures in business come not so much from unmet goals, as from lack of response to unforeseen changes.
—O. L. Duff
© Copyright 2010 Bob Paladino Associates LLC.
Principle 4, Improve Performance, focuses on improving customer and competitor intelligence and business improvement processes. In concert with Principle 3, if your balanced scorecard (BSC) indicates underperformance, then it would be incumbent on you to launch an initiative to improve performance. Principle 4 business improvement teams provide best practices and innovations for inclusion in Principle 5, Manage and Leverage Knowledge, discussed in the next chapter.
CPM Core Process Blueprint and Key Process Roles
Careful research of the cases in this book reveals they follow a discernible set of core corporate performance management (CPM) processes organized within the Five Key Principles. These CPM processes, arrayed in Exhibit 3.1, provide strategic context and a working framework to assist you in your organization. Note that Principle 4, Improve Performance consists of three consistent CPM processes, though some organizations have expanded beyond these core processes.
Customer and Competitor Survey and Intelligence Process Example
The CPM office members play one or more of three key roles in executing the CPM core processes with the fourth, participants. We will ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.