Chapter 3
Strategic Management Model
3.1 Strategic Management
The function of strategic management XE “business management” is to ensure that IT services are effectively measured, managed, delivered, reported, and improved using a results-based accountability framework. It consists of the following results areas:
- IT goal statements
- IT strategic framework
- IT strategic directives
- IT policy framework
- IT governance framework
- IT value-based performance measurement (VBPM)
Figure 3.1 is a graphical representation of the modeling concepts that demonstrates the structure and relationships of the definitions or processing components of strategic management, from a performance management perspective.
Figure 3.1
Strategic management model.
The ...
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