Chapter 5
Information Technology Operational Management Model
5.1 Information Technology Operational Management
The component of information technology (IT) operational management is to ensure that IT services are effectively measured, managed, delivered, reported, and improved, using a results-based performance accountability framework. It consists of the following results areas:
- Financial accountability
- Human resource (HR) accountability
- Operational process accountability
- Project management accountability
- Applications management accountability
- Technology operations accountability
Figure 5.1 is a graphical representation of the modeling concept that is used to demonstrate the structure and relationships of the processing components for IT ...
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