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Integrated Management of Processes and Information by Kenneth A. Shaw

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CHAPTER 2

Nature of Information

What do we mean when we use the term information? Are we thinking about its content and form, or how is it processed or transferred? Defining information depends on the perspectives of the provider and the potential user. What is useful information to someone in the marketing department may be meaningless to someone working in the maintenance department. Yet, they both require some form or type of information to perform their respective jobs. In a recent paper, Denning and Bell pointed out that information processing technology does not depend on the meaning of the information for the technology to work.1 The implication is that both information of great value and that of little value are handled in the same way ...

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