1. K. Shaw (2011).


1. Fitzsimmons & Fitzsimmons (2011).

Chapter 1

1. Training staff how to use more advanced spreadsheet, database, e-mail, and graphics functions should be an integral part of an SMB manager’s responsibility. Teaching business students revealed to the author that many of them had not extended their spreadsheet knowledge beyond using such software for row and column accounting tabulations and simple graphs. Their knowledge of the data analysis functions available typically was limited. As a result, it was more difficult to teach them about the uses of a spreadsheet program for decision support applications discussed in chapter 5.

2. The history of Bell Labs by Gertner (2012) is worth a read for those ...

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