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Interaction Design: Beyond Human-Computer Interaction, 2nd Edition by Jenny Preece, Yvonne Rogers, Helen Sharp

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Contents

Foreword

Preface

1 WHAT IS INTERACTION DESIGN?

1.1 Introduction

1.2 Good and poor design

1.3 What is interaction design?

1.4 The user experience

1.5 The process of interaction design

1.6 Interaction design and the user experience

Interview with Gitta Salomon

2 UNDERSTANDING AND CONCEPTUALIZING INTERACTION

2.1 Introduction

2.2 Understanding the problem space

2.3 Conceptualizing the design space

2.4 Theories, models, and frameworks

Interview with Terry Winograd

3 UNDERSTANDING USERS

3.1 Introduction

3.2 What is cognition?

3.3 Cognitive frameworks

4 DESIGNING FOR COLLABORATION AND COMMUNICATION

4.1 Introduction

4.2 Social mechanisms in communication and collaboration

4.3 Technology-mediated social phenomena

Interview with Abigail Sellen

5 AFFECTIVE ASPECTS

5.1 Introduction

5.2 What are affective aspects?

5.3 Expressive interfaces and positive emotions

5.4 Frustrating interfaces and negative emotions

5.5 Persuasive technologies

5.6 Anthropomorphism in interaction design

5.7 Interface agents, virtual pets, and interactive toys

5.8 Models of affective aspects

6 INTERFACES AND INTERACTIONS

6.1 Introduction

6.2 Paradigms

6.3 Interface types

6.4 Which interface?

7 DATA GATHERING

7.1 Introduction

7.2 Four key issues

7.3 Data recording

7.4 Interviews

7.5 Questionnaires

7.6 Observation

7.7 Choosing and combining techniques

Interview with Sara Bly

8 DATA ANALYSIS, INTERPRETATION, AND PRESENTATION

8.1 Introduction

8.2 Qualitative and quantitative

8.3 Simple quantitative analysis

8.4 ...

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