Chapter 3. Intercloud IT Management Strategy
This chapter covers the following topics:
IT Service Management Guiding Principles: This section explains how companies become successful by making their customers successful and meeting their business objectives. You will also learn how B2B (business-to-business) companies are shifting to B4B (business for business) in order to meet customer business goals and stay ahead of competitors.
Technology Business Management (TBM): This section uses the TBM Framework to discuss business transformation, IT transformation, ...