Chapter 3. Intercloud IT Management Strategy

This chapter covers the following topics:

Image IT Service Management Guiding Principles: This section explains how companies become successful by making their customers successful and meeting their business objectives. You will also learn how B2B (business-to-business) companies are shifting to B4B (business for business) in order to meet customer business goals and stay ahead of competitors.

Image Technology Business Management (TBM): This section uses the TBM Framework to discuss business transformation, IT transformation, ...

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