11Building Your Sense of Progress

T he building blocks for your sense of progress are these:

  • A collaborative climate—working with people who help each other succeed
  • Milestones—using reference points to mark your stages of accomplishment
  • Celebrations—finding occasions to enjoy your attainment of milestones
  • Access to customers—interacting with the beneficiaries of your work
  • Measurement of improvement—knowing when your performance is getting better

The following are some actions you can take to help develop these building blocks.

Building Collaborative Relationships

Think win/win; seek first to understand, then to be understood; synergize.


In collaborative relationships, people look for solutions that meet everyone’s concerns ...

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