Chapter 1

1. James O’Toole and Edward E. Lawler III, The New American Workplace (New York: Palgrave Macmillan, 2006). This book was commissioned by the Society for Human Resource Management as a follow-up to a landmark 1973 book on the state of the American workplace, Work in America, which had been commissioned by the U.S. Secretary of Health, Education, and Welfare.

2. See Richard E. Walton, “From Control to Commitment in the Workplace,” Harvard Business Review 63, no. 2 (1985): 77—84.

3. Warren G. Bennis, “The Coming Death of Bureaucracy,” Think Magazine, November—December 1966, 30—35. For an update on this theme, see Gifford Pinchot and Elizabeth Pinchot, The End of Bureaucracy and the Rise of the Intelligent Organization (San Francisco: ...

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