16Leading for Competence
This chapter will guide you in building a sense of competence in your team. As discussed in chapter 3, a sense of competence comes from the third step in the self-management process, monitoring one’s work activities for quality of performance. So a sense of competence is directly related to performing work activities well—another important way that engaged workers add value. There are five building blocks for competence:
- Positive feedback
- Skill recognition
- High, noncomparative standards
Management Principle #6: Institute training on the job.
W. EDWARDS DEMING1
Over time, workers gain a great deal of knowledge through their own experiences with tasks—through experimentation ...