16Leading for Competence

This chapter will guide you in building a sense of competence in your team. As discussed in chapter 3, a sense of competence comes from the third step in the self-management process, monitoring one’s work activities for quality of performance. So a sense of competence is directly related to performing work activities well—another important way that engaged workers add value. There are five building blocks for competence:

  • Knowledge
  • Positive feedback
  • Skill recognition
  • Challenge
  • High, noncomparative standards

Providing Knowledge

Management Principle #6: Institute training on the job.

W. EDWARDS DEMING1

Over time, workers gain a great deal of knowledge through their own experiences with tasks—through experimentation ...

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