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Invaluable Knowledge by William J. ROTHWELL

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8.Transferring Valuable Knowledge: Practical Strategies

As suggested in Chapter 7 , it is possible to purchase expensive knowledge-management software, hire a chief knowledge officer (CKO), and devote much time, money, and staff to building an elaborate knowledge-management system. It is even possible to find freeware and shareware on knowledge management.1 But one lesson that many organizational leaders have learned is this: Elaborate, expensive, and complex systems rarely work as well as systems based on elegant simplicity.

Elegantly Simple but Effective

Elegantly simple systems for technical succession planning begin with one question in mind: What will it take to formulate, implement, and evaluate a system to capture, distill, and transfer ...

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