O'Reilly logo

iPod: The Missing Manual, 9th Edition by J.D. Biersdorfer

Stay ahead with the world's most comprehensive technology and business learning platform.

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, tutorials, and more.

Start Free Trial

No credit card required

Chapter 13. What to Do When Your iPod Isn’t Working Right

It’s bound to happen sometime: Your iPod locks up, freaks out, or just isn’t its usual cheerful self. Luckily, you can solve many iPod problems with a button-tap here or a battery charge there. Then your portable ‘Pod life is back to normal.

But your iPod is a mini-computer in its own right, and getting it back in working order might involve more than a button press or two, and maybe even the attention of a technical expert. This chapter explains what to do if your iPod starts acting weird—and where to go if you need more information or can’t fix it yourself.

Apple’s Alphabet: The Five “Rs” of iPod Repair

No matter which iPod model you have, when you’re having trouble and don’t know where to start, take a browser ride to Apple’s iPod support section at www.apple.com/support/ipod (below) to find help guides. However, when you encounter trouble with a Nano, Shuffle, or Classic, Apple suggests first trying its “Five Rs” approach to troubleshooting:

  • Reset your iPod, as explained on the next page.

  • Retry your iPod connection by plugging it into a different USB port on your computer.

  • Restart your computer and check for iPod software updates (Update the iPod’s Software).

  • Reinstall your iPod and iTunes software at www.apple.com/itunes.

  • Restore your iPod’s software (also explained later in this chapter).

image with no caption

If you have an iPod Touch, try this set ...

With Safari, you learn the way you learn best. Get unlimited access to videos, live online training, learning paths, books, interactive tutorials, and more.

Start Free Trial

No credit card required