March 2021
Intermediate to advanced
145 pages
2h 47m
English
book
ISO 22301:2019 and business continuity management – Understand how to plan, implement and enhance a business continuity management system (BCMS)
by Alan Calder
Content preview from ISO 22301:2019 and business continuity management – Understand how to plan, implement and enhance a business continuity management system (BCMS)
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CHAPTER 10: IMPROVEMENT
10.1 Nonconformity and corrective action
No management system always maintains 100% conformity. Over time, the various constituent parts of the BCMS will shift in and out of conformity as the organisation’s operations evolve. This is a natural part of operating a management system, and the presence of nonconformities does not necessarily mean that the BCMS is failing to achieve its objectives – only that some aspects of the system are not operating as they should.
Nonconformities are usually grouped into three categories: major, minor and opportunity for improvement (often shortened to OFI):
1.Major nonconformities – indicate the complete absence of a requirement (e.g. no BIA process), prolonged or wilful failure to meet ...
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