11. Clause 10: Improvement
At its core, ISO 9001 is designed to create an engine for improvement, a system that begins with carefully chosen objectives, calculated to meet or exceed customers’ requirements in a competitive marketplace. Implementation of the various processes needed to achieve these objectives is carried out according to both the company’s and ISO 9001’s requirements, but invariably one or more problems result either within the company itself or once the final product or service is delivered. ISO 9001, however, is also designed to embrace the concept that problems are “opportunities in disguise” through application of the PDCA cycle. Clause 10 is not just the final segment of the ISO 9001:2015 standard; it is also the end of the ...
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