Building Support Among Key Constituencies
 | Communications are key to developing support for your automation initiative. And, you'll need that support not only to get your proposal approved, but also to ensure a successful deployment and adoption of the new technologies and processes. You must engage four constituencies very early in the process: IT staff, end users, management, and vendors. Let's review the opportunities that you have had thus far to engage, inform, and secure their support for the project (see Table 6-1). |
| Staff | End Users | Management | Vendors |
|---|---|---|---|
| Chapter 1: Setting Expectations | Validate ... |
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