CHAPTER 6Service Breakdown Structure
Chapter 4, “Scope of Maintenance,” introduced the Maintenance Machine, which represents all the services needed to run maintenance. This chapter provides a list of all of the services as well as a breakdown of the activities, which further clarifies the scope of maintenance. This list can be used as a checklist for a new manager who’s just taken over a maintenance team or as a refresher for an experienced manager.
The format of the list of services and activities is called the Service Breakdown Structure (SBS). The SBS is a modification of the classic project management Work Breakdown Structure (WBS). The WBS can’t be used for maintenance because its lowest level represents work packages that can be assigned ...
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