CHAPTER 10: PRACTICES IN DEPTH
The ITIL 4 Foundation syllabus also requires 7 practices to be studied in depth. These are covered in this chapter.
Continual improvement
Continual improvement is a general management practice.
“The purpose of the continual improvement practice is to align the organization’s practices and services with changing business needs through the ongoing improvement of products, services and practices, or any element involved in the management of products and services.”
Continual improvement records improvement opportunities in the continual improvement register (CIR). This can be a written document, spreadsheet or database. It allows improvement ideas to be logged, prioritised, tracked and managed. Some ideas are never ...
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