November 2016
Beginner
398 pages
8h 9m
English
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Service desk users
JIRA Service Desk introduces a number of new user types. Under the hood, these user types are mapped to the following new project roles created by the JIRA Service Desk when it is installed:
- Agent: These are members of the service desk team that work on requests. Agents are added to the Service Desk Team project role.
- Customer: These are end users that will be submitting requests through your help desk portal. Customers are added to the Service Desk Customers project role.
- Collaborator: These are the other JIRA users that are not usually members of your service desk team, but can help solve customer problems. Collaborators are added to the Service Desk Team project role.
Adding an agent to service desk
Agents are JIRA users that ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.