Job Aids for Everyone: A Step-by-Step Guide to Creating Job and Task Aids

Job Aids for Everyone: A Step-by-Step Guide to Creating Job and Task Aids

by Charlotte Long
Released January 2004
Publisher(s): HRD Press
ISBN: 9780874257915

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Book description

Your new trainers don't know how to properly operate the VCR and monitor . . . your employees don't know how to use a preferred conference call vendor . . . your middle managers fail to consistently report their employees' overtime. Tired of explaining things over and over? Save time, frustration and money—and improve performance—by creating your own task aids. This self-study guide will show you how to create checklists, lists of steps, forms, worksheets, decision tables, flowcharts—all kinds of task aids to help employees take corrective action and perform their jobs. When you follow the author's advice, you'll be on the way to designing and developing your own appropriate job aids—easily and quickly. Working at your own pace, you'll learn about every step involved in creating an effective task aid and get plenty of practice implementing the steps.

Table of contents

  1. Job Aids for Everyone: A Step-by-Step Guide to Creating Job and Task Aids
    1. Copyright
    2. Introduction
      1. Assumptions
      2. Practice Job Aid
    3. Phase 1—Analyze Barriers
      1. Case Example for Phase 1—Analyze Barriers
      2. Practice 1 for Phase 1—Analyze Barriers
      3. Answer Key for Practice 1 for Phase 1—Analyze Barriers
      4. Practice 2 for Phase 1—Analyze Barriers
      5. Answer Key for Practice 2 for Phase 1—Analyze Barriers
    4. Phase 2—Determine Medium
      1. Case Example for Phase 2—Determine Medium
      2. Practice 1 for Phase 2—Determine Medium
      3. Answer Key for Practice 1 for Phase 2—Determine Medium
      4. Practice 2 for Phase 2—Determine Medium
      5. Answer Key for Practice 2 for Phase 2—Determine Medium
    5. Phase 3—Categorize Task
      1. Case Example for Phase 3—Categorize Task
      2. Practice 1 for Phase 3—Categorize Task
      3. Answer Key for Practice 1 for Phase 3—Categorize Task
      4. Practice 2 for Phase 3—Categorize Task
      5. Answer Key for Practice 2 for Phase 3—Categorize Task
    6. Phase 4—Select Format
      1. Case Example for Phase 4—Select Format
      2. Practice 1 for Phase 4—Select Format
      3. Answer Key for Practice 1 for Phase 4—Select Format
      4. Practice 2 for Phase 4—Select Format
      5. Answer Key for Practice 2 for Phase 4—Select Format
      6. Practice 3 for Phase 4—Select Format
      7. Answer Key for Practice 3 for Phase 4—Select Format
    7. Phase 5—Draft Job Aid
      1. Case Example for Phase 5—Draft Job Aid
      2. Practice 1 for Phase 5—Draft Job Aid
      3. Answer Key for Practice 1 for Phase 5—Draft Job Aid
      4. Practice 2 for Phase 5—Draft Job Aid
      5. Answer Key for Practice 2 for Phase 5—Draft Job Aid
    8. Phase 6—Comply with Guidelines
      1. Case Example for Phase 6—Comply with Format Guidelines
      2. Practice 1 for Phase 6—Comply with Format Guidelines
      3. Answer Key for Practice 1 for Phase 6—Comply with Format Guidelines
      4. Practice 2 for Phase 6—Comply with Format Guidelines
      5. Answer Key for Practice 2 for Phase 6—Comply with Format Guidelines
      6. Practice 3 for Phase 6—Comply with Format Guidelines
      7. Answer Key for Practice 3 for Phase 6—Comply with Format Guidelines
      8. Case Example for Phase 6—Comply with General Guidelines
      9. Practice 1 for Phase 6—Comply with General Guidelines
      10. Answer Key for Practice 1 for Phase 6—Comply with General Guidelines
    9. Suggestions for Creating and Implementing Job Aids
    10. The Next Step
    11. Appendix A: Practice Job Aid Worksheet
      1. Practice Job Aid Worksheet (1/2)
      2. Practice Job Aid Worksheet (2/2)
    12. Appendix B: A Case Example
      1. Purpose of this Case Example (1/2)
      2. Purpose of this Case Example (2/2)
    13. Appendix C: References
      1. References
    14. About the Author

Product information

  • Title: Job Aids for Everyone: A Step-by-Step Guide to Creating Job and Task Aids
  • Author(s): Charlotte Long
  • Release date: January 2004
  • Publisher(s): HRD Press
  • ISBN: 9780874257915