Book description
Your new trainers don't know how to properly operate the VCR and monitor . . . your employees don't know how to use a preferred conference call vendor . . . your middle managers fail to consistently report their employees' overtime. Tired of explaining things over and over? Save time, frustration and money—and improve performance—by creating your own task aids. This self-study guide will show you how to create checklists, lists of steps, forms, worksheets, decision tables, flowcharts—all kinds of task aids to help employees take corrective action and perform their jobs. When you follow the author's advice, you'll be on the way to designing and developing your own appropriate job aids—easily and quickly. Working at your own pace, you'll learn about every step involved in creating an effective task aid and get plenty of practice implementing the steps.
Table of contents
-
Job Aids for Everyone: A Step-by-Step Guide to Creating Job and Task Aids
- Copyright
- Introduction
- Phase 1—Analyze Barriers
- Phase 2—Determine Medium
- Phase 3—Categorize Task
-
Phase 4—Select Format
- Case Example for Phase 4—Select Format
- Practice 1 for Phase 4—Select Format
- Answer Key for Practice 1 for Phase 4—Select Format
- Practice 2 for Phase 4—Select Format
- Answer Key for Practice 2 for Phase 4—Select Format
- Practice 3 for Phase 4—Select Format
- Answer Key for Practice 3 for Phase 4—Select Format
- Phase 5—Draft Job Aid
-
Phase 6—Comply with Guidelines
- Case Example for Phase 6—Comply with Format Guidelines
- Practice 1 for Phase 6—Comply with Format Guidelines
- Answer Key for Practice 1 for Phase 6—Comply with Format Guidelines
- Practice 2 for Phase 6—Comply with Format Guidelines
- Answer Key for Practice 2 for Phase 6—Comply with Format Guidelines
- Practice 3 for Phase 6—Comply with Format Guidelines
- Answer Key for Practice 3 for Phase 6—Comply with Format Guidelines
- Case Example for Phase 6—Comply with General Guidelines
- Practice 1 for Phase 6—Comply with General Guidelines
- Answer Key for Practice 1 for Phase 6—Comply with General Guidelines
- Suggestions for Creating and Implementing Job Aids
- The Next Step
- Appendix A: Practice Job Aid Worksheet
- Appendix B: A Case Example
- Appendix C: References
- About the Author
Product information
- Title: Job Aids for Everyone: A Step-by-Step Guide to Creating Job and Task Aids
- Author(s):
- Release date: January 2004
- Publisher(s): HRD Press
- ISBN: 9780874257915
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