Copyright © 2004, Charlotte Long
All rights reserved. No part of this publication may be reproduced, transmitted,
system, or translated into any language in any form by any means without the prior
written permission of the Publisher.
Published by: HRD Press
22 Amherst Road
Amherst, MA 01002
(800) 822-2801
(413) 253-3490 fax
http://www.hrdpress.com
ISBN 0-087425-791-3
Cover Design by Eileen Klockars
Editorial Services by Sally Farnham
Production Services by Anctil Virtual Office
iii
Table of Contents
Introduction............................................................................................................ v
Assumptions........................................................................................................... viii
Practice Job Aid ..................................................................................................... ix
Phase 1—Analyze Barriers................................................................................... 1
Case Example for Phase 1—Analyze Barriers...................................................... 2
Practice 1 for Phase 1—Analyze Barriers ............................................................. 3
Answer Key for Practice 1 for Phase 1—Analyze Barriers................................... 4
Practice 2 for Phase 1—Analyze Barriers ............................................................. 5
Answer Key for Practice 2 for Phase 1—Analyze Barriers................................... 6
Phase 2—Determine Medium .............................................................................. 9
Case Example for Phase 2—Determine Medium.................................................. 11
Practice 1 for Phase 2—Determine Medium ......................................................... 12
Answer Key for Practice 1 for Phase 2—Determine Medium............................... 13
Practice 2 for Phase 2—Determine Medium ......................................................... 14
Answer Key for Practice 2 for Phase 2—Determine Medium............................... 15
Phase 3—Categorize Task .................................................................................... 17
Case Example for Phase 3—Categorize Task ....................................................... 18
Practice 1 for Phase 3—Categorize Task............................................................... 21
Answer Key for Practice 1 for Phase 3—Categorize Task .................................... 22
Practice 2 for Phase 3—Categorize Task............................................................... 23
Answer Key for Practice 2 for Phase 3—Categorize Task .................................... 24
Phase 4—Select Format........................................................................................ 25
Case Example for Phase 4—Select Format........................................................... 29
Practice 1 for Phase 4—Select Format.................................................................. 30
Answer Key for Practice 1 for Phase 4—Select Format........................................ 31
Practice 2 for Phase 4—Select Format.................................................................. 32
Answer Key for Practice 2 for Phase 4—Select Format........................................ 33
Practice 3 for Phase 4—Select Format.................................................................. 34
Answer Key for Practice 3 for Phase 4—Select Format........................................ 35
Job Aids for Everyone: A Step-by-Step Guide to Creating Job and Task Aids
iv
Phase 5—Draft Job Aid ......................................................................................... 37
Case Example for Phase 5—Draft Job Aid ............................................................ 37
Practice 1 for Phase 5—Draft Job Aid ................................................................... 38
Answer Key for Practice 1 for Phase 5—Draft Job Aid ......................................... 41
Practice 2 for Phase 5—Draft Job Aid ................................................................... 42
Answer Key for Practice 2 for Phase 5—Draft Job Aid ......................................... 43
Phase 6—Comply with Guidelines...................................................................... 45
Case Example for Phase 6—Comply with Format Guidelines.............................. 47
Practice 1 for Phase 6—Comply with Format Guidelines..................................... 48
Answer Key for Practice 1 for Phase 6—Comply with Format Guidelines........... 49
Practice 2 for Phase 6—Comply with Format Guidelines..................................... 50
Answer Key for Practice 2 for Phase 6—Comply with Format Guidelines........... 51
Practice 3 for Phase 6—Comply with Format Guidelines..................................... 52
Answer Key for Practice 3 for Phase 6—Comply with Format Guidelines........... 53
Case Example for Phase 6—Comply with General Guidelines............................. 55
Practice 1 for Phase 6—Comply with General Guidelines.................................... 56
Answer Key for Practice 1 for Phase 6—Comply with General Guidelines.......... 57
Suggestions for Creating and Implementing Job Aids................................... 59
The Next Step.......................................................................................................... 61
Appendix A: Practice Job Aid Worksheet.......................................................... 63
Appendix B: A Case Example............................................................................... 73
Purpose of this Case Example................................................................................ 75
Appendix C: References ........................................................................................ 85
About the Author.................................................................................................... 89

Get Job Aids for Everyone: A Step-by-Step Guide to Creating Job and Task Aids now with O’Reilly online learning.

O’Reilly members experience live online training, plus books, videos, and digital content from 200+ publishers.