Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, 3rd Edition

Chapter 9Up-Skill In-House Resources to Manage the KPI Project (Stage 2)

Overview

The success of a KPI project rests with trained home-grown staff who have been reassigned so that they are full time on the project. The chapter covers the importance of selecting an in-house person to lead the KPI team (chief measurement officer), the reasons why choosing an external recruit to run the KPI team is doomed to fail, the training that will be required as well as the need for a “just do-it culture” in the KPI team. This chapter also outlines the tasks required in this stage and gives instructions on how to access, free of charge, a PDF of the suggested worksheets and checklists to be used by the KPI project team.

If a KPI project fails or lacks momentum, one often can look back to this stage and see where it all went wrong. The success of a KPI project rests with trained home-grown staff who have been reassigned so that they are full time on the project. The developing of home-grown resources who have the time to develop into measurement experts is vital.

Establish a Winning KPI Team Working Full Time on the Project

This activity was step two in the first and second editions of this book. As mentioned in Chapter 7, there needs to be a new approach to measurement that is done by staff who have been suitably trained: an approach that is consultative, promotes partnership between staff and management, and, finally, achieves behavioral alignment to the organization's critical success ...