Chapter 8. Staffing Utility: The Concept and Its Measurement

Management ideas and programs often have been adopted and implemented because they were fashionable (for example, Total Quality Management, Quality Circles, reengineering) or commercially appealing, or because of the entertainment value they offered the target audience.1 In an era of downsizing, deregulation, and fierce global competition, and as operating executives continue to examine the costs of HR programs, HR executives are under increasing pressure to demonstrate that new or continuing programs add value in more tangible ways. Indeed, an ongoing challenge is to educate managers about the business value of HR programs in areas such as staffing and training. While some of the ...

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