Knowledge Management Basics

3 Determining Your Organization’s KM Goals and Needs

	What’s Inside This Chapter In this chapter, you’ll learn
How to define the goals of your knowledge management system How to discover your organization’s knowledge problems and needs How to focus your knowledge-sharing efforts through a knowledge audit.

Determining organizational needs and developing specific measurable benefits from an increased sharing of information should be the initial focus of an organization’s knowledge management design team. The essential first step in ...