Knowledge Management Basics

Contents

About the Training Basics Series	v
Preface	vii
1. What Is Knowledge Management?	1
2. How Organizations Are Using KM	11
3. Determining Your Organization’s KM Goals and Needs	21
4. Locating Information Sources in Your Organization	31
5. Creating Your KM Blueprint	43
6. Compiling, Confirming, and Circulating the Knowledge	57
7. Maintaining the KM System	67
8. KM Resources and Tools	77
9. Best Practices in KM	87
10. The Future of KM	99
Appendix A: Frequently Asked Questions About KM	105
Appendix B: Script for Your PowerPoint Presentation	115
References	121
About the Author	125
Index	127