8 KM Resources and Tools

What’s Inside This Chapter

In this chapter, you’ll learn

  • Features and factors to consider in planning and developing technology for a KM system
  • Help in deciding if external assistance is needed
  • A Microsoft PowerPoint presentation for explaining knowledge management to your organization.

In this chapter, we’ll consider resources and tools the KM development team can use while putting the system together and promoting it to the organization. The team should be using the same information-search systems to research ...

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