Afterword
With the 2020 COVID-19 pandemic came a renewed focus on the more immediate and practical applications of technology that are disrupting work—digital platforms for collaborative meetings, document sharing platforms, and process changes due to technological affordances, to name just a few. The time is now for L&D to take on a new role in the enterprise and modernize itself to assume more accountability and responsibility for addressing the implacable skills challenges every company faces. Leading L&D in this time of massive disruption is one of, if not the, most challenging roles in the company today. Leading the L&D function through these uncertain times calls for a complete overhaul of its operating model and a new mapping of its core ...
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