CHAPTER 10

Encourage collaboration and build relationships

Coming together is a beginning, staying together is progress, and working together is success.1

HENRY FORD

IT HAPPENS SO OFTEN it’s almost cliché. A department in a small regional operation is reorganized, and a new big-city manager is transferred in. The previous department manager, who’s held the position for years, is now the new appointee’s assistant. The new manager hasn’t even arrived and the team already doesn’t like him—especially the assistant manager. “He’s probably an arrogant, fast-talking know-it-all who doesn’t have a clue how we do things out here!” This was the case for a Washington State organization that sent the department on a two-day team-building and strategic-planning ...

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