1. Ken first wrote about catching people doing things right in The One Minute Manager®, coauthored with Spencer Johnson (New York: William Morrow, 1982 and 2003).

2. Kevin Freiberg and Jackie Freiberg, Nuts! Southwest Airlines’ Crazy Recipe for Business and Personal Success (New York: Random House/ Broadway Books, 1998).

3. John Elkington uses the phrase “triple bottom line accounting” in his 1998 book Cannibals with Forks. Elkington’s use of the phrase includes environmental and social responsibility measures in accounting reports. Our use of the phrase “triple bottom line” has a different focus: success with customers, employees, and investors.

4. Jörg Eigendorf, “Dalai Lama—‘I am a supporter of globalization,’” Welt Online, 16 July ...

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