Evaluating Performance

Regardless of the methods and media chosen for professional development and training, each employee who completes a program should be able to demonstrate the performances required to ensure that the training accomplished its objectives and that the employee attained the required skills, knowledge, abilities, or attitude. No matter how good a concept is, if the people who must make the changes to the work environment are improperly or not completely trained, the chances of success are greatly diminished.

Performance evaluation of the professional development and training programs used during the attainment step includes, at a minimum, asking appropriate questions on the student surveys regarding instruction.

Figure 5-9

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