December 2003
Intermediate to advanced
2 pages
9m
English
ANN PINNEY
Pinney, a behavioral scientist, is president and CEO of Integrated Performance Systems in Colorado Springs. She works with companies in a variety of labor–intensive industries to gain measurable improvements in employee performance in the areas of customer service, productivity, quality, and safety. She holds an M.A. degree from New Mexico State University and an M.B.A. degree from the University of New Mexico.
I once worked with an oil company executive who had achieved a real rarity in the industry—high levels of offshore-drilling production along with an excellent employee safety record. When I asked her how she had gotten people to change their habit of placing production over safety, ...
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