Preface
1. Macionis and Gerber (2010).
2. Larrain (1979), p. 197.
3. Burr (1995).
Chapter 1
1. Robbins (2001).
2. Geier (1967).
3. Yukl and Van Fleet (1992), p. 150.
4. Burns (1978).
5. House (1976).
6. Fairhurst and Grant (2010).
7. Carroll and Gillen (1987).
8. Fairhurst (2007).
9. Sigman (1992).
10. Shotter (1993).
11. Clifton (2012a).
12. Knights and Wilmott (1992).
13. Biggart and Hamilton (1987).
14. Robinson (2001).
15. Fairhurst (2007).
Chapter 2
1. Jian, Schmisseur, and Fairhurst (2008), p. 304.
2. Bakeman and Gottman (1986).
3. Aritz and Walker (2009); Aritz and Walker (2010).
4. Johnstone (2002).
5. Tannen (1990).
6. Tannen (1990).
7. Heritage (1984).
8. Tannen (1990).
9. Coates (1993).
10. Sacks (1984), p. 24.
11. Sacks (1986). ...
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