Leading Six Sigma: A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies

Communication Plan

We noted in Chapter 4 that clear communication of the vision and strategy for Six Sigma was a critical responsibility of leadership. Communication will have a huge impact on the organization's perception of Six Sigma, and subsequently on everyone's receptiveness to it. We also noted that many organizations wait until they have achieved some tangible success before making major pronouncements about the initiative, hence we did not address the communications plan until this chapter. The information provided here is relevant whenever leadership wishes to begin formal communications about the effort.

The project reporting for management described in the previous section is one form of communication. In this section we discuss communications ...