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Leading Six Sigma: A Step-by-Step Guide Based on Experience with GE and Other Six Sigma Companies by Roger W. Hoerl, Ronald D. Snee

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Reward and Recognition Plan

As noted in Chapter 4, we believe that the most effective motivation is intrinsic motivation; i.e., people doing something because they believe in it or want to do it. For example, throughout history mercenary armies have never performed well against armies that believed in what they were fighting for. On the other hand, if there are no tangible rewards for accomplishments in Six Sigma, this omission will essentially be a de-motivator. People may say: “I would love to be involved in Six Sigma, but I'm concerned about what it might do to my career.”

We must balance intrinsic motivation with extrinsic motivation. Extrinsic motivation means providing a carrot or stick to motivate someone to do something they would not ...

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