Understanding the Role of the Six Sigma Tools—A Case Study
The successful deployment of Six Sigma depends on leaders having an understanding of the Six Sigma tools—what they are, when they are to be used, when they work, and when they don't. Certainly the more leaders know about the tools the better, although familiarity is more important to acquire than a high degree of technical expertise. The tools we refer to are general improvement tools, some of which may involve the use of two or more statistical methods.
The case study we will discuss is an elaboration of the Newspaper Accuracy case from Hoerl and Snee (2002). While this case is about reducing errors in newspaper publishing, it is illustrative of reducing errors in processes in general. ...
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