Chapter 4

Comparing Manufacturing and Sales Processes

At break, Bill approached Ray, the sales manager from the Pigments Plus Company, a key pigment supplier to Rapid Products. Bill reached out his hand to shake and said “Ray?”

“Yes, I’m Ray, and you are?” replied Ray.

“I’m Bill Kecat. I manage the sales group here at Rapid Products. I’ve wanted to catch up to you; Sam indicates that you’ve been on the Lean Sigma for sales journey for a while, and that I might be able to learn some things from you. Do you have a minute for me to pick your brain?” responded Bill.

“Sure, until the session starts again,” said Ray.

“Well, first off, how long have you been doing this Lean Sigma thing?” asked Bill.

Ray smiled and said, “Great question; we’ve been ...

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